Privacy Policy

1. Overview

ACD4 CRM is an internal customer relationship and service-management system used by ACD4 Aircon Services Co. to manage customer inquiries, quotations, service bookings, service jobs, and related business records.

2. Information We Process

The system may process customer information such as names, contact numbers, email addresses, service addresses, air-conditioning service requirements, quotations, booking schedules, and service history.

3. Google Calendar Access

ACD4 CRM connects to Google Calendar for the purpose of creating and managing confirmed customer service appointments.

Google Calendar data is used only to create, update, or manage service booking events required for ACD4 Aircon Services Co. operations.

4. Use of Google User Data

Google user data obtained through Google APIs is used only for the functionality described in this Privacy Policy. ACD4 CRM does not sell Google user data or use it for advertising purposes.

5. Data Storage and Security

Business and customer records are stored using secured cloud services used by ACD4 CRM. Access is limited to authorized personnel according to their assigned roles and permissions.

6. Sharing of Information

Information is not sold to third parties. Data may be processed by service providers used to operate the CRM, including hosting, database, messaging, and calendar services, when required for system functionality.

7. Data Retention

Information is retained for as long as reasonably necessary for customer service, operational, accounting, legal, and business recordkeeping purposes.

8. Contact

Questions about this Privacy Policy or ACD4 CRM may be directed to ACD4 Aircon Services Co. through its authorized business contact channels.